Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase included with your return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

If you are exchanging an item for another item you will be responsible for costs of shipping both ways.

If you are unhappy with the condition of the item, we will take care of it. No worries! If you received a defective or damaged product, please let us know so we can replace it for you. Shipping charges are on us, both for the returned item and the replacement.

In order to replace defective or damaged items, you will need to include a photo of the damaged item and send an email to and send your item to:
Blue Magnolia 610 Eisenhower Drive Beckley, West Virginia 25801. If the item is not available, we will notify you of back order dates or you may choose to receive a refund according to our policies.

Returns should be mailed to:  
Blue Magnolia
610 North Eisenhower Drive
Beckley, West Virginia 25801

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.